Observer Training (5 Days)
This course trains members to become union observers and enhances their knowledge of the letter carrier route measurement system (LCRMS). Participants develop the skills and technical knowledge needed to be union observers during volume counts and letter carrier route restructures. They also deepen their knowledge of LCRMS with the aim of getting the most out of the system for the member.
Note: Participants should have taken the 2.5-day Updating Routes and Basic LCRMS course.
Advanced Shop Steward
This course gives experienced stewards an opportunity to assess their strengths and work on the areas they want to improve. Participants review grievance investigation basics and practice face-to-face communications, including meetings with management. Other topics include self-care, strategies for shop floor mobilization and recruiting new stewards, the duty of fair representation, the rights of temporary employees and OCREs, and the Short-Term Disability Plan.
Note: This course is for experienced stewards.


